Book Exchange Policy
There are a few important things to keep in mind when returning a product you have purchased from ILMI KITAB KHANA Online Store: You have 7 days after the start of your term to return or exchange textbooks. All exchanges require the original cash receipt. Please ensure that the item you are returning is repacked with the original invoice/receipt. We will only exchange any product(s), if the product(s) received has any kind of defect or if the wrong product has been delivered to you. Product (s) that were purchased on off price (s) will not be exchanged after the sale has ended. Contact us by emailing us images of the defected product at firstname.lastname@example.org or calling us at 03248455780 (Mon to Fri 9am – 5pm and Sat 9am – 5pm) within 24 Hours from the date you received your order. Please note that the product
must be unused i.e no name written on it and no pen or pencil marking on it, no such reasons would be
entertained.check the book consciously and thoroughly within 7 working days before using it. Once our team has
reviewed the defected product, an exchange will be offered for the same amount.